{"id":20344,"date":"2015-03-16T18:55:13","date_gmt":"2015-03-16T09:55:13","guid":{"rendered":"https:\/\/staging.tarotrade.com\/?p=20344"},"modified":"2015-03-16T18:55:13","modified_gmt":"2015-03-16T09:55:13","slug":"customer-feedback-from-mark-from-surrey-uk","status":"publish","type":"post","link":"https:\/\/staging.tarotrade.com\/?p=20344","title":{"rendered":"Customer Feedback from Mark (From Surrey UK)"},"content":{"rendered":"<div style=\"color: #222222; font-family: arial, sans-serif; font-size: 14px; line-height: normal;\">Just to let you know the upgrade unit arrived yesterday and I spent the afternoon installing it. The instructions were fantastic and made installing it a stress-free experience. It&#8217;s all working and sounding beautiful \ud83d\ude42<\/p>\n<p>A couple of comments on your installation guide:<\/p><\/div>\n<div style=\"color: #222222; font-family: arial, sans-serif; font-size: 14px; line-height: normal;\">On page 4, step 1 my DM box only had 21 screws. The screws on the bottom next to the bottom left and right corners no longer exist.<\/div>\n<div style=\"color: #222222; font-family: arial, sans-serif; font-size: 14px; line-height: normal;\">When I&#8217;d finished and powered on my Stagea the VA buttons on Lead Voice 2 didn&#8217;t work. I initialised the Stagea through the Utility menu and that fixed the problem.<\/div>\n<div style=\"color: #222222; font-family: arial, sans-serif; font-size: 14px; line-height: normal;\">The only step I failed to manage was step 9 on page 10. I mistakenly assumed the upper unit was hinged on place and managed to lift the whole upper unit off the lower unit before realising it wasn&#8217;t. As I had it in my hands I just placed it on the floor and so didn&#8217;t use the support units. It&#8217;s probably worth mentioning in your instructions that the upper unit is only resting in place. This is probably the only step where having two people to lift it would be beneficial.<\/div>\n<div style=\"color: #222222; font-family: arial, sans-serif; font-size: 14px; line-height: normal;\">All in all, your instructions were detailed and precise and allowed me to follow them with confidence.<\/div>\n<div style=\"color: #222222; font-family: arial, sans-serif; font-size: 14px; line-height: normal;\">Mark<\/div>\n<div style=\"color: #222222; font-family: arial, sans-serif; font-size: 14px; line-height: normal;\"><img loading=\"lazy\" decoding=\"async\" class=\" size-full wp-image-20342\" src=\"https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk.jpg\" border=\"0\" width=\"653\" height=\"490\" srcset=\"https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk.jpg 1632w, https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-400x300.jpg 400w, https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-1067x800.jpg 1067w, https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-768x576.jpg 768w, https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-1536x1152.jpg 1536w, https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-1320x990.jpg 1320w, https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-430x323.jpg 430w, https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-700x525.jpg 700w, https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-150x113.jpg 150w\" sizes=\"auto, (max-width: 653px) 100vw, 653px\" \/><\/div>\n<div style=\"color: #222222; font-family: arial, sans-serif; font-size: 14px; line-height: normal;\"><img loading=\"lazy\" decoding=\"async\" class=\" size-full wp-image-20343\" src=\"https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-2.jpg\" border=\"0\" width=\"653\" height=\"490\" srcset=\"https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-2.jpg 1632w, https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-2-400x300.jpg 400w, https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-2-1067x800.jpg 1067w, https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-2-768x576.jpg 768w, https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-2-1536x1152.jpg 1536w, https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-2-1320x990.jpg 1320w, https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-2-430x323.jpg 430w, https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-2-700x525.jpg 700w, https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk-2-150x113.jpg 150w\" sizes=\"auto, (max-width: 653px) 100vw, 653px\" \/><\/div>\n<div style=\"color: #222222; font-family: arial, sans-serif; font-size: 14px; line-height: normal;\"><span style=\"font-size: small;\">Hi Mark<\/span><br style=\"font-size: small;\" \/><br style=\"font-size: small;\" \/><span style=\"font-size: small;\">Thank you very much for your info.<\/span><br style=\"font-size: small;\" \/><span style=\"font-size: small;\">I will upload your message to Vitarise unit item description page as well.<\/span><br style=\"font-size: small;\" \/><span style=\"font-size: small;\">Many thanks for using Taro&#8217;s TRADE.<\/span><br style=\"font-size: small;\" \/><span style=\"font-size: small;\">Taro<\/span><br style=\"font-size: small;\" \/><span style=\"font-size: small;\">(For my future customers : Please understand that we are strongly recommending to ask technicians to install this unit. Our install manual is made for technicians who understanding electronics. )<\/span><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Just to let you know the upgrade unit arrived yesterday and I spent the afternoon installing it. The instructions were<\/p>\n","protected":false},"author":2459,"featured_media":20342,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[750],"tags":[],"class_list":["post-20344","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-feedback"],"acf":[],"jetpack_featured_media_url":"https:\/\/staging.tarotrade.com\/wp-content\/uploads\/2015\/03\/vitarise-uk.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/staging.tarotrade.com\/index.php?rest_route=\/wp\/v2\/posts\/20344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.tarotrade.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.tarotrade.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.tarotrade.com\/index.php?rest_route=\/wp\/v2\/users\/2459"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.tarotrade.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=20344"}],"version-history":[{"count":0,"href":"https:\/\/staging.tarotrade.com\/index.php?rest_route=\/wp\/v2\/posts\/20344\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.tarotrade.com\/index.php?rest_route=\/wp\/v2\/media\/20342"}],"wp:attachment":[{"href":"https:\/\/staging.tarotrade.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20344"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.tarotrade.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=20344"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.tarotrade.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=20344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}